Refund policy

Squish Deli sells squishy toys that look like food. They are not food. This policy covers every order placed in this store. Last updated: October 17, 2026.

The Squish Promise: arrived split, leaking or wrong

If your order arrives split, leaking, damaged or not what you ordered, email a photo and your order number to support@squishdeli.com within 30 days of delivery. We'll replace the item or refund it.

Mystery Bake styles are random and chosen by our supplier, so a duplicate style isn't a wrong item.

Changed your mind

You can ask for a refund for any reason within 14 days of delivery. We refund the price you paid for the item, after any plate pricing or discount code. Shipping charges aren't refunded.

You can keep the item. If you'd rather send it back, you can, at your own cost: email us first and we'll give you the return address. Please don't post anything to our mailing address without emailing us.

Cancellations

You can cancel any time before your order ships, for a full refund.

If we can't ship your order within the time we told you, we'll email you before that time runs out with a new estimate. You can wait for the new date or cancel for a full refund.

Lost parcels

If your order hasn't arrived 10 business days after the end of its estimated delivery window, email us. If the carrier can't find it, we'll send a replacement or refund it.